Client requests getting lost? Leads going cold? Capture requests from any source, classify automatically with NLP, assign to the responsible person and alert if they stall.
Via web form, API or webhook. Each request includes name, email, subject and description.
5 categories: maintenance, billing, new client, complaint, general. Keyword matching + NLP with AI as fallback.
Automatic assignment to the first active handler whose categories match.
Requests with no action in >24h are automatically flagged and escalated in priority.
Law firm — intake of new cases, assign to attorney by specialty.
Property management — maintenance requests, assign to vendor.
Clinic — patient intake, route to correct department.
Insurance agency — incoming claims, assign to available adjuster.
