Terms of Service

1. Introduction and Acceptance

Welcome to Efficient AI Algorithms. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Efficient AI Algorithms ("Company", "we"), a company registered in Maricopa County, Arizona, United States, operating through algoritmos.io.

1.1 Legal Capacity

By accepting these Terms, you represent that:

• You are at least 18 years of age
• You have legal capacity to enter into binding contracts
• If acting on behalf of a company, you have authority to bind it
• You are not prohibited from using our services under the laws applicable to your jurisdiction

1.2 Nature of Services

Our data and software services are exclusively for business use (Business-to-Business). ProtectTrack GPS is a mixed B2B/B2C service aimed at the protection of vulnerable individuals.

1.3 Related Documents

These Terms should be read together with:

• Privacy Policy — How we collect, use, and protect your data
• GDPR Compliance — Specific provisions for EU/EEA users
• LGPD Compliance — Specific provisions for users in Brazil

In case of conflict between these documents, the provision most protective of the Client regarding personal data shall prevail.

2. Description of Services

2.1 Availability

We strive to maintain continuous availability of recurring services (monitoring, automation, ProtectTrack). However, we do not guarantee uninterrupted availability. We may temporarily suspend services for scheduled maintenance (with 48 hours notice) or due to force majeure.

2.2 Pricing Model

We operate with a tiered volume pricing model: higher volume means lower unit cost. Exact prices are calculated in our interactive calculator and confirmed before any commitment. Software development projects are quoted individually.

2.3 Modifications

We reserve the right to modify services. Material changes will be notified with at least 30 days' notice. Price changes do not affect already-billed periods.

3. Client Data Protection

Protecting your data is a central commitment of our contractual relationship. This section establishes binding obligations that complement our Privacy Policy.

3.1 No Storage of Sensitive Data

• Payment data: We DO NOT store card numbers, expiration dates, or CVV. Stripe processes all payments.
• Sensitive data: We DO NOT collect biometric, health, racial, ethnic, belief, or sexual orientation data.
• Client credentials: Stored exclusively in encrypted environment variables (AES-256), never in source code. Deleted upon service end.

3.2 Transient Processing

3.3 Data Isolation

Each Client's data is processed and stored in logically isolated environments. There is no possibility of cross-contamination between clients. No data from one Client is accessible, visible, or usable by another Client.

3.4 Limited Human Access

Processing is automated. No employee accesses the content of Client documents, extracted data, or code unless the Client requests specific technical support, and in that case only with their prior explicit authorization.

3.5 Third-Party Providers

When we use third-party tools to execute services, we exclusively select providers with Data Processing Agreements (DPAs) that include explicit no-training clauses for client data.

3.6 Client Rights Over Their Data

The Client maintains full ownership of their data at all times. They may exercise their rights of access, rectification, erasure, portability, and objection as detailed in our Privacy Policy.

4. Payments and Billing

4.1 Billing Model

• Recurring services (monitoring, automation, ProtectTrack): billed monthly in advance
• Per-project services (software development): per milestones agreed in writing
• Volume-based services (extraction, PDF): per applicable tiered rate
• Initial consultation always free

4.2 Payment Processing

4.3 Renewal and Cancellation

Subscriptions renew automatically. To avoid renewal, cancel before the expiration date.

4.4 Refund Policy

• Timeframe: 30 days from the charge
• Condition: Results do not meet technical specifications agreed in writing
• Procedure: Contact contacto@algoritmos.io with documentation
• Exclusions: No refunds for post-delivery requirement changes or subjective dissatisfaction when technical specifications have been met

5. Acceptable Use

5.1 Permitted Uses

• Business intelligence and market analysis
• Legitimate competitive research
• Digitization of own documents or with owner authorization
• Internal business process automation
• Software development for business operations
• Protection of vulnerable individuals under your legal custody (ProtectTrack)

5.2 Prohibitions

• Resell, sublicense, or redistribute services without written authorization
• Build competing products based on our services
• Reverse engineer software, algorithms, or interfaces
• Circumvent, disable, or compromise security measures
• Create fake accounts or provide fraudulent information
• Extract data that is not publicly accessible without legal authorization
• Use services for illegal activities in any jurisdiction
• Use ProtectTrack GPS for unauthorized surveillance, harassment, or stalking
• Process minors' data without verifiable parental consent

6. Software Development Terms

6.1 Project Scope

Each development project is defined by a scope document ("Scope of Work") agreed in writing between both parties before starting work. Changes to scope require written agreement and may affect timelines and costs.

6.2 Code Ownership

6.3 Ownership Exceptions

The Company retains rights over:

• Internal tools: Pre-existing frameworks, libraries, and utilities used during development
• General knowledge: Techniques, design patterns, and know-how acquired (excluding Client business logic)
• Open source components: Subject to their respective licenses (MIT, Apache, etc.)

6.4 Deliverables

• Complete source code in a transferable repository to the Client
• Technical documentation for architecture, APIs, and deployment
• Installation and configuration instructions
• 30 days of post-delivery support included

6.5 Project Confidentiality

All business logic, specifications, data, and project communications are strictly confidential. They are not shared with other clients, not reused in other projects, and not used to train AI models (see Section 3).

7. Web Scraping and Data Extraction Terms

7.1 Client Declarations

When contracting extraction services, the Client warrants that:

• They have the legal right to extract data from the specified sites
• They have reviewed and comply with the terms of service of each target site
• They will not request extraction of copyrighted content without authorization
• They will implement measures to protect personal data that may be obtained
• They have obtained the necessary authorizations for the intended use of the data

7.2 Legal Framework Reference

7.3 Responsible Technical Practices

• Robots.txt: We detect and consider robots.txt directives as best practice guidance
• Rate Limiting: We implement speed limits to avoid overloading target servers
• Identification: Our crawlers identify themselves appropriately
• Public data: We only extract publicly accessible information without authentication

7.4 Data "AS-IS"

Extracted data is provided "AS-IS". We DO NOT guarantee accuracy, completeness, or timeliness of data extracted from third-party sites.

7.5 Protection of Extracted Data

Extracted data is the Client's property. It is delivered and deleted from our servers within 7 days after delivery. It is not used for AI training nor shared with other clients.

7.6 No Legal Advice

We provide technological tools, NOT legal advice. The Client is solely responsible for determining the legality of their extraction activities in their jurisdiction.

8. PDF to Excel Conversion Terms

8.1 Client Documents

The Client declares that they have the legal right to process the PDF documents they submit, either as owner, authorized agent, or with owner consent.

8.2 Sensitive Content

We recognize that PDFs may contain sensitive financial, tax, or business information. Our protocol guarantees:

• Automated processing without human access to content
• Original files deleted within 24 hours after delivery
• Isolated processing environments per client
• TLS 1.3 encryption in transit and AES-256 at temporary rest
• No retention of copies, backups, or archives of original documents

8.3 Accuracy

Our OCR achieves accuracy rates of 99.8% on legible documents. We do not guarantee perfect accuracy on low-quality, handwritten, or non-standard format documents. The Client should verify results before using them for business decisions.

9. Competitive Monitoring Terms

9.1 Scope

The service monitors publicly accessible information from competitor websites: prices, availability, product descriptions, and catalog changes.

9.2 Client Responsibility

The Client is responsible for verifying that monitoring the selected sites does not violate their terms of service or applicable laws in their jurisdiction.

9.3 Data History

Monitoring history is maintained during the active subscription. After cancellation, all data is deleted within 30 days. The Client can export their data before cancellation.

9.4 Alerts and Notifications

Price change alerts are sent according to Client settings (email, Slack, API). We do not guarantee instant delivery of notifications due to possible latencies in third-party services.

10. Process Automation Terms

10.1 Credentials and Access

When the Client provides API credentials or access to their systems for integrations:

• Stored exclusively in encrypted environment variables
• Never included in source code, repositories, or databases
• Deleted immediately upon service end
• We recommend generating credentials with limited permissions and revoking them upon completion

10.2 Data in Transit

Data flows through automated pipelines without post-processing retention. We do not store intermediate data or transformation results beyond delivery to the destination configured by the Client.

10.3 24/7 Monitoring

Active automation workflows include continuous monitoring. In case of failure, the Client is notified and automatic retries are implemented according to the agreed configuration.

11. ProtectTrack GPS Specific Terms

ProtectTrack GPS is a location monitoring platform designed for the protection of vulnerable individuals. Due to the sensitive nature of location data, the following specific conditions apply in addition to the general terms.

11.1 Mandatory Consent

11.2 Specific Prohibitions

• Stalking and harassment: It is strictly prohibited to use ProtectTrack for non-consensual surveillance, harassment, intimidation, or any form of stalking. We comply with A.R.S. § 13-2923 (Arizona) and applicable anti-stalking legislation.
• Covert employee monitoring: May not be used to monitor employees without their knowledge and written consent
• Third-party surveillance: May not be used to track persons who have not given their consent

11.3 Technical Anti-Abuse Protections

• Consent verification as a prerequisite for activation
• Visible notifications on the tracked device
• The tracked person can unilaterally revoke access
• Abusive usage pattern detection systems
• Cooperation with authorities in confirmed misuse cases

11.4 Minors (COPPA)

When ProtectTrack is used to monitor children under 13, we comply with the Children's Online Privacy Protection Act (COPPA). Verifiable parental consent is required. Parents/guardians can review, modify, or delete the minor's data at any time.

11.5 Location Data

• GPS data is the property of the user who configured the monitoring
• Not used for AI training, heat maps, or traffic analysis
• Upon account cancellation, all data is permanently deleted within 72 hours
• No backups of location data are retained after deletion

12. Intellectual Property

12.1 Company Property

Efficient AI Algorithms retains all rights over:

• Platform software, internal code, and proprietary tools
• Processing algorithms, parsers, and extraction engines
• APIs, user interfaces, and platform design
• Trademarks, logos, and the name "Efficient AI Algorithms"
• Platform documentation and marketing materials

12.2 Client Property

The Client retains full ownership over:

• Data extracted through our services
• PDF documents and files provided for processing
• Custom source code developed for their project (upon full payment — see Section 6.2)
• Project configurations, specifications, and business logic
• Location data generated in ProtectTrack
• Competitive monitoring history during subscription

12.3 License of Use

For platform services (not custom development), we grant a non-exclusive, non-transferable, non-sublicensable, and revocable license to use our services during the active subscription period, exclusively for the Client's business operations.

12.4 Resale Prohibition

The resale, sublicense, or redistribution of services or results obtained through the platform is expressly prohibited without prior written authorization.

13. Warranties and Disclaimers

13.1 30-Day Warranty

All our services include a 30-day warranty: if results do not meet the technical specifications agreed in writing, the Client is entitled to a free retry or proportional refund.

13.2 Data Protection Warranty

We contractually guarantee that Client data will be treated in accordance with Section 3 of these Terms and our Privacy Policy. Breach of this warranty entitles the Client to indemnification.

13.3 Third-Party Data "AS-IS"

Data extracted from third-party websites and monitoring results are provided "AS-IS" and "AS-AVAILABLE".

13.4 Disclaimer of Implied Warranties

13.5 Client Responsibility

The Client is responsible for:

• Verifying data accuracy before making business decisions
• Determining the legality of data use in their jurisdiction
• Complying with data protection laws applicable to their use of the data
• Obtaining necessary permissions for their activities
• The final use of extracted data, developed code, and results obtained

14. Limitation of Liability

14.1 Exclusion of Indirect Damages

14.2 Maximum Liability Cap

OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY THE CLIENT IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

14.3 Exceptions

The above limitations DO NOT apply to:

• Breach of data protection obligations (Section 3)
• Client indemnification obligations
• Breach of confidentiality
• Willful misconduct or gross negligence by either party
• Intellectual property infringement
• Damages caused by misuse of ProtectTrack GPS

15. Indemnification

15.1 By the Client

The Client will indemnify Efficient AI Algorithms against claims arising from:

• Use of services in violation of these Terms
• Violation of applicable laws or terms of service of target sites
• Processing of personal data without adequate legal basis
• Third-party claims for data extraction activities
• Misuse of ProtectTrack GPS (unauthorized surveillance, stalking)
• Any breach of these Terms

15.2 By the Company

Efficient AI Algorithms will indemnify the Client against claims arising from:

• Third-party intellectual property infringement by our platform software
• Breach of our data protection obligations (Section 3)
• Security breach caused by demonstrable Company negligence

Conditions: the Client must promptly notify, allow us to control the defense, and cooperate reasonably.

16. Termination

16.1 By the Client

You may terminate your subscription or contract at any time without penalty by contacting contacto@algoritmos.io.

16.2 By the Company

We may suspend or terminate access if the Client:

• Violates these Terms, especially Sections 5 (Acceptable Use) or 11 (ProtectTrack)
• Jeopardizes the security or integrity of our systems
• Fails to make agreed payments after 15 days' notice
• Provides materially false information
• Is required to do so by a competent judicial authority

16.3 Effects of Termination

• The right to use services ceases immediately
• The Client must pay outstanding amounts for services already provided
• Client data is deleted per retention periods (Section 3.2)
• Sections 3, 12, 13, 14, 15, and 17 survive termination

16.4 Data Export

Before termination, the Client may request a complete export of their data. We will provide the data in standard format (CSV, JSON, Excel) within 10 business days from the request.

17. Applicable Law and Jurisdiction

17.1 Applicable Law

These Terms are governed by the laws of the State of Arizona, United States, without prejudice to non-waivable rights conferred upon the Client by data protection and consumer laws of their country of residence.

17.2 Jurisdiction

The parties submit to the exclusive jurisdiction of state and federal courts located in Maricopa County, Arizona.

17.3 Arbitration

Commercial disputes may be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), seated in Phoenix, Arizona. The language of arbitration shall be English or Spanish at the Client's election.

17.4 Class Action Waiver

To the maximum extent permitted by law, the Client waives the right to participate in class actions. Claims must be brought individually.

17.5 Non-Waivable Local Rights

Where local laws of the Client grant non-waivable rights (including rights under GDPR, LGPD, CCPA, or other data protection laws), such rights shall prevail over any conflicting provision of these Terms.

18. Contact Information

Support languages: Español, English, Português.